This Privacy Policy describes how 99play2 collects, processes, stores, and protects your personal data when you use our online gaming platform. We are committed to handling your information responsibly and transparently.
99play2 ("we", "us", "our") operates the online gaming platform accessible at https://99play2.org (the "Platform"). We are committed to protecting the privacy and security of the personal data of all registered members and visitors ("you", "your", "User").
This Privacy Policy explains what personal data 99play2 collects about you, the purposes for which that data is processed, the legal bases relied upon, how long we retain it, with whom we may share it, and what rights you hold in relation to your personal data. This Policy is to be read alongside our Terms & Conditions and our Responsible Gaming Policy.
By registering an account with 99play2 or by continuing to use the Platform, you acknowledge that you have read and understood this Privacy Policy. If you do not agree with any part of this Policy, you should discontinue use of the Platform immediately.
99play2 collects personal data from you in the following categories:
| Category | Examples | Source |
|---|---|---|
| Identity Data | Full legal name, date of birth, gender, nationality, government-issued ID number | Provided by you at registration or KYC verification |
| Contact Data | Email address, mobile phone number, residential address | Provided by you at registration |
| Financial Data | Payment method details (e.g., Touch n Go eWallet, Boost, bank account details), transaction history, deposit and withdrawal records | Provided by you; generated by Platform activity |
| Account Data | Username, password hash, account preferences, bonus participation history, gaming history, bet records | Generated through Platform use |
| Technical Data | IP address, device type, browser type and version, operating system, session timestamps, referring URL | Automatically collected via Platform interaction |
| Usage Data | Pages visited, features accessed, click paths, session duration, search queries within the Platform | Automatically collected via cookies and analytics tools |
| Communications Data | Support enquiry content, live chat transcripts, email correspondence with 99play2 | Generated through your communications with us |
We do not collect or store full payment card numbers. Payment processing for card transactions (where applicable) is handled by PCI-DSS compliant third-party payment processors.
99play2 processes your personal data for the following purposes:
99play2 relies on the following legal bases for processing your personal data:
99play2 does not sell your personal data to third parties. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:
All third parties with whom 99play2 shares personal data are required to maintain appropriate security standards and to use the data only for the specified purpose.
The 99play2 Platform uses cookies and similar tracking technologies (including local storage and session tokens) to deliver core Platform functionality, maintain your authenticated session, remember your preferences, and collect anonymised analytics data.
Essential Cookies are necessary for the Platform to function and cannot be disabled without affecting core features such as login session management and balance display. These do not require your consent.
Analytics Cookies collect aggregated, anonymised information about how users interact with the 99play2 Platform (pages visited, session duration, error events). This data is used solely to improve Platform performance and user experience. You may opt out of analytics cookies via your browser settings without affecting your ability to use the Platform.
99play2 does not use third-party advertising cookies or cross-site tracking technologies for the purpose of displaying targeted advertisements on external websites.
99play2 retains your personal data for as long as your account remains active and for such additional periods as are required to comply with our legal obligations. Specifically:
Following the expiry of applicable retention periods, personal data will be securely deleted or anonymised.
99play2 implements industry-standard technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, disclosure, or destruction. These measures include:
Notwithstanding these measures, no online system is completely immune from security risks. You are responsible for maintaining the confidentiality of your account credentials. If you suspect your account has been compromised, contact 99play2 support immediately.
Subject to applicable law, you may hold the following rights in relation to your personal data held by 99play2:
To exercise any of these rights, please contact us at the email address set out in Section 14. We will respond within 30 days. We may need to verify your identity before processing any such request.
99play2 operates under international gaming authority licensing and may process or store personal data on servers located outside of Malaysia. Where personal data is transferred to jurisdictions that do not offer an equivalent level of data protection to that in your home country, 99play2 will implement appropriate safeguards — such as standard contractual clauses or equivalent mechanisms — to ensure your data remains protected to a standard consistent with this Policy.
The 99play2 Platform is strictly for individuals aged 21 and above. 99play2 does not knowingly collect personal data from any person under the age of 21. If we become aware that personal data belonging to an underage individual has been collected, we will delete such data immediately and close the associated account. If you believe that an underage individual has registered on the 99play2 Platform, please contact [email protected] immediately.
The 99play2 Platform may contain links to third-party websites or services (for example, payment provider portals). 99play2 is not responsible for the privacy practices or content of those third-party sites. We encourage you to review the privacy policy of any third-party site you visit via a link from our Platform.
99play2 reserves the right to amend this Privacy Policy at any time. Material changes will be notified to registered users via email to the registered address and/or via a notice on the Platform, with a minimum of seven (7) days' notice before the revised Policy takes effect. Your continued use of the 99play2 Platform following notification constitutes your acceptance of the revised Policy.
For any questions, concerns, or requests relating to this Privacy Policy or the personal data 99play2 holds about you, please contact our Data Protection team. Our support team is available 24 hours a day, seven days a week, including Malaysian public holidays.
Email (plain text — not a clickable link): [email protected]
Please include "Privacy Request" in your message subject and provide your registered username or email address so we can locate your account record promptly.
A plain-language summary of how 99play2 approaches your data. The full legally binding text is in the Policy above.
99play2 does not sell, rent, or trade your personal data to advertisers or data brokers. Your information is used only to operate and improve the Platform and to meet our legal obligations.
Every connection between your device and 99play2 is encrypted with 256-bit SSL. Your login credentials, financial details, and personal information are protected in transit and at rest.
You have the right to access, correct, export, or request deletion of your personal data held by 99play2. Contact [email protected] to exercise these rights at any time.
Marketing emails and SMS from 99play2 are opt-out at any time. Adjusting your communication preferences in account settings or contacting support is all it takes to stop promotional messages.
Data is shared only with payment processors (Touch n Go eWallet, Boost, Maybank, CIMB, Public Bank), licensed game providers, KYC services, and regulatory bodies — all under strict data agreements.
99play2 does not collect or retain data from individuals under 21. Any under-age account is closed and data deleted upon discovery. Age verification is applied at registration and may be re-verified at any time.
Privacy, security, and fair play are the foundations of 99play2. Log in to your account now and experience Malaysia's most trusted online gaming platform.
21+ only. Play responsibly. 99play2 operates under international gaming authority licensing.